Eat Cake Today is a platform that allows cake lovers and seekers in Malaysia to explore for cakes for their birthday parties, celebrations and even corporate events. Eat Cake Today build its own last miles delivery team. The logistic team named “Ant” is mobilized across areas to stand by, receive order , pick up the items from pick up points then drop off at customer location as instructed.

As most of our employee is out from the office, there are lots of coordination between the riders, office, and client. In the past, riders relied heavily on call and Whatsapp to communication and update office on the progress. Very often due to the heavy communications in text and photos, it took up their phone memory and resulted slow respond in the phone, especially our riders usually uses old phone models.

Now with Dingtalk, everything is synchronized in the cloud. Our field employees no need to worry about storage anymore. No matter the file is shared 7 days ago, or a month ago, it can be found easily. It really save more local phone memory space. Ding task serves as a reminder for important task.

For all of our administration work such as attendance, leave and claim application, riders used to need to come back to office to prepare the documents and submit personally, which took up their time and very inflexible as well. If any rider has an emergency leave request, they had to come back to fill in as well. What’s more, because of these paper-based document, attendance was a big headache. A lot of effort was used to track, monitor , record riders attendance, which was related with payroll. And HR department had to spend days processing payroll.

DingTalk really reduces time spent on administration works. For attendance, riders only need clock in respective locations on time and manager will be notified once clock-in is done. For Leave, cash advance and claim applications can also be done on mobile, which saves lot of travelling and effort. And HR department has significantly reduce the calculation time into a couple of hours only now.