Oppo Malaysia is the sole Oppo provider in Malaysia. They represent all aspects of business, such as brand promotion, marketing, terminal marketing and cooperation in Oppo mobile and its various products.

Oppo Malaysia has 15 main branches, hundreds of stores and more than 4000 employees. In the past, attendance tracking consist of manual signatures and paper records. For field staff, checking-in consisted of a time stamp and must be verified manually by an individual to ensure accuracy. Since there are no fixed time shifts for sales workers in stores, this results in an abundant amount of paperwork that needs to be handled. Often, this takes at least 2 employees at each branch upwards of 2-3 days to complete this task.

Now, using DingTalk, stores can customize their own workers' attendance, all data can be collected real-time and organized. After assigning their authorizations, each store can take their own data. Field staff can also show their real-time position via check-in function.

Sales reports no longer requires key individuals to collect anymore. Instead, they use DingTalk's Report function, which has unified forms and allows for traceability.

Oppo Malaysia also uses approval workflows in DingTalk. Some examples include: trip applications and leave applications. These approval forms will appear on the Reviewer’s mobile devices and they can process them right away. It's transparent and traceable. For urgent workflow, they send a DING to remind the reviewer.

“DingTalk is like a powerful information hub, connecting 4000+ Oppo Malaysia staff in a well-organized channel to realize smooth information delivery and sharing, and seamless collaboration. ” according to Country head of Oppo Malaysia. “After using DingTalk, we have at reduced paper usage by at least 80% . More importantly, we are able to save headcount (over 10) from doing trivial things such as reviewing timestamped photos, and manual signature reviews. Instead, they can work on analytics and other key function items. We are glad to see that these employees are more empowered and happy with their roles. They are now more focus and efficient, and also feel they can add even more value in their roles to the team today.

Dani, the Country head for Malaysia has many meetings each day. Most of the meetings happen between Malaysia HQ, and branch offices, and China HQ. Constantly needing to take long distance meetings, he found that the low calling quality of conference devices and projectors hindered his effectiveness. Once started using DingTalk’s VoIP conference calling, he feels reassured that his calls will have good quality while having neat features such as who is currently speaking and see whose call has dropped. In addition, as one the beta-client of DT smart hardware, he is using the portable projector to allow a host’s presentation to be projected in any meeting room simultaneuosly.

Dani also knows that managing a team of 4000 people is never an easy thing. In result, he values communication efficiency and organization culture very much. Before they used to put paper announcement on a wall to make announcements. This was difficult to ensure everyone has read the announcements. Nowadays, if they want to give credit to high performers or an urgent important Company updates, they use DingTalk Announcement. Coupling this with the DING feature, individuals that may not have read announcements can be reminded of the announcements as well.

Oppo Malaysia doesn’t lack innovation. By using DingTalk, the Sales team has been amazed by some of the simplistic functions in the platform. They believe that there are various business scenarios that can be optimized on DingTalk. In the past, they had a portal purchased from a 3rd party, providing sales related functions like shipment inquiries. However, that portal was silo-ed and not integrated. If individuals wants to search and input anything, he needs to log in using his account on the website. In result, they migrate the portal on DingTalk with functions upgraded. Now sales staff can directly log in with DingTalk account, and do one-stop sales IMEI report, sales inquiry andreservations, etc. The business data is more accessible than before. All staff is encouraged to use DingTalk as their all-in-one mobile workplace platform.